At Abdullah Scents, customer satisfaction is our priority. We take great care in packaging and delivering every order. Please read our refund policy carefully before making a purchase.

Returns & Refund Eligibility

Due to the nature of perfumes and attars, we do not accept returns or offer refunds for products that have been opened, used, or damaged after delivery.

Refunds or replacements are only applicable if:

• You receive the wrong product.

• The product arrives damaged or defective.

• An item is missing from your order.

Any issue must be reported within 48 hours of receiving your order, along with clear photos or videos of the product and packaging.

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used perfumes and attars.

• Products damaged due to improper handling after delivery.

• Orders with incorrect shipping information provided by the customer.

• Change of mind after the order has been delivered.

Refund Process

Once your request is received, our team will review the provided information. If your claim is approved, your refund or replacement will be processed within 7–10 working days.

Refunds will be issued using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed method.

Order Cancellation

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error, such as sending the wrong product or a damaged item.

Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team. We are always happy to assist you and ensure the best possible shopping experience.